Tafika Supplier Agreement

By joining Tafika as a Supplier, you agree to:

• honour confirmed bookings issued through the Tafika system, including bookings confirmed under Instant Confirmation or Property Confirmation modes;
• maintain accurate listings (prices, availability, policies, and property information);
• respond promptly to booking requests where your property uses Property Confirmation mode;
• pay subscription invoices and any platform fees that apply to your plan;
• provide accommodation services directly to Guests; and
• comply with the full terms below.

“Tafika” or “we” means TafikaBooking, operated by Digital Africa Limited. “Platform” means Tafika’s website, applications, booking tools, dashboards, and related services. “Supplier” or “you” means the accommodation provider listing one or more properties on Tafika. “Guest” means a traveller who makes or attempts to make a booking via the Platform.

“Booking Confirmation” means a reservation that has reached confirmed status through the Platform and is communicated to the Guest and Supplier via email, SMS, WhatsApp, or in-app notification.

“Instant Confirmation” means a booking mode where a reservation is confirmed automatically upon successful submission and payment (where applicable), subject to available inventory.

“Property Confirmation” (also referred to as request mode) means a booking mode where a Guest submits a reservation request that is not considered confirmed until the Supplier explicitly approves it through the Platform or associated communication channels.

“Listing Content” means photos, descriptions, logos, trademarks, rates, policies, and other materials you provide for display on the Platform.

Tafika provides technology services enabling Suppliers to list properties, manage availability and rates, receive reservations, communicate booking information, and access analytics and operational dashboards. Tafika is not the accommodation provider and is not responsible for the accommodation services delivered by Suppliers.

Tafika does not guarantee uninterrupted or error-free operation of the Platform. We may perform maintenance, upgrades, or emergency interventions that temporarily affect availability. Scheduled maintenance will be communicated where reasonably practicable.

You confirm that you are authorised to list the property(ies) on the Platform and that your business operates lawfully. You are responsible for ensuring that all information listed on Tafika is accurate, complete, and kept up to date, including:

• property descriptions, photos, and amenities;
• room types and occupancy rules;
• prices, taxes, and any additional charges;
• availability and inventory; and
• house rules and Guest requirements.

You warrant that you own or have the right to use all Listing Content and that it does not infringe third-party rights or violate applicable law.

4.1 Booking modes

Tafika may support different booking modes, including Instant Confirmation and Property Confirmation. The booking mode applicable to your property will be configured on the Platform and displayed to Guests before they complete a booking.

For bookings operating under Property Confirmation mode, reservations are not considered confirmed until you explicitly approve the booking through the Platform dashboard or the approval channels provided (including WhatsApp or email links, where enabled). Until approval, the Guest has submitted a request only.

For bookings operating under Instant Confirmation mode, a Booking Confirmation is issued automatically when inventory is available and any required payment or verification steps are completed.

4.2 Honouring confirmed bookings

When Tafika issues a Booking Confirmation, you must honour the reservation according to the listing details and the policies displayed to the Guest at the time of booking. You must provide accommodation services directly to the Guest and handle check-in, service delivery, and on-property matters.

4.3 Response times (Property Confirmation)

Suppliers using Property Confirmation mode are expected to respond to booking requests promptly through the Platform. Repeated failure to respond within reasonable timeframes may affect listing visibility, search ranking, notification priority, or account status.

4.4 Overbooking and failure to honour

If you cannot honour a confirmed reservation due to overbooking, operational issues, inaccurate inventory, or any other reason within your control, you remain responsible for assisting the Guest with a reasonable alternative accommodation solution or refund, subject to your published cancellation policy, applicable law, and Platform policies.

Repeated failure to honour confirmed bookings, failure to maintain accurate inventory, or patterns of declined requests without valid cause may result in suspension or removal from the Platform.

You are responsible for defining your cancellation and no-show policies and ensuring they are clearly displayed on the Platform before Guests complete a booking. You must honour the cancellation policy shown to the Guest at the time of booking, including refund rules, penalties, or deadlines, subject to applicable law.

Suppliers remain responsible for honouring refunds required under their published cancellation policies or applicable law. Where Tafika processes payments on behalf of Suppliers (including prepaid bookings, card payments, or mobile money), Tafika may facilitate refunds in accordance with the applicable policy and may deduct applicable refunds, chargebacks, fees, or penalties from future settlements or invoices where permitted by law and your commercial arrangement with Tafika.

For pay-at-property bookings, you remain responsible for collecting payment from the Guest and handling any refunds or disputes directly, unless otherwise agreed in writing with Tafika.

Tafika may offer subscription plans and paid features (including premium tools) and may issue invoices in accordance with your selected plan. Invoices are due in accordance with the payment terms stated on the invoice or within the Platform.

If invoices remain unpaid beyond the stated payment period, Tafika may suspend access to Supplier features (including listing visibility, booking management tools, analytics dashboards, or notification services) until outstanding amounts are paid.

Platform fees applicable to your use of Tafika (such as subscription fees, add-ons, or commissions where applicable) will be described in your plan details, invoice, or separate written agreement. Commission-based arrangements, where opted into, are governed by the commercial terms agreed at onboarding or in a separate schedule.

You are responsible for chargebacks, payment disputes, or fraudulent transactions arising from your property’s operations, except to the extent caused by Platform technical failure attributable to Tafika. Tafika may investigate payment anomalies and suspend payout or booking features pending review.

Suppliers are responsible for determining, collecting, reporting, and remitting any taxes, levies, tourism fees, or regulatory charges applicable to their accommodation services, unless otherwise agreed in writing with Tafika. Prices displayed on the Platform should indicate whether taxes and fees are included or payable separately, in accordance with your listing settings and applicable law.

You retain ownership of your Listing Content. By listing on Tafika, you grant Tafika a non-exclusive, royalty-free, worldwide licence to use, reproduce, display, adapt, and distribute your Listing Content (including photos, descriptions, logos, and trademarks) for purposes related to operating, marketing, and promoting the Platform and your listings, including on Tafika’s website, social media, partner channels, and promotional materials.

This licence continues for a reasonable period after removal of a listing to allow completion of in-progress bookings and archival of booking records. You may request removal of specific marketing uses by contacting legal@tafika.co, subject to operational requirements.

Suppliers must not engage in:

• fraudulent, fake, or test bookings intended to manipulate metrics or rankings;
• review manipulation or incentivised false reviews;
• pricing deception, bait-and-switch tactics, or misleading availability;
• circumventing Tafika fees by directing Guests to book off-platform after initial contact through Tafika;
• misuse of Guest personal data obtained through the Platform; or
• any activity that harms guest trust, Platform integrity, or booking reliability.

Tafika may investigate suspicious activity and suspend accounts pending review. Tafika may remove or suspend listings that negatively affect guest trust, Platform integrity, or booking reliability, with or without prior notice where urgent action is required.

You must ensure that your staff and operations can receive and act on confirmations and requests delivered via WhatsApp, SMS, email, and in-app notifications, as applicable to your plan.

You consent to receiving operational, billing, security, booking, and account-related communications from Tafika through email, SMS, WhatsApp, and in-platform notifications. You are responsible for keeping your contact details current. Message and data rates may apply for SMS or mobile network services.

Disputes regarding accommodation services, amenities, property conditions, or booking fulfilment are primarily between the Supplier and the Guest. Tafika may, at its discretion, assist with mediation or provide booking records to support resolution but is not responsible for guest experiences or outcomes at your property.

Escalation: For booking-related disputes, Suppliers should first attempt resolution with the Guest using Platform records. If unresolved, contact Tafika support at tafika.co/support or support@tafikabooking.com with the booking reference. Tafika will review in good faith but does not guarantee a particular outcome.

To the maximum extent permitted by law, Tafika will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Platform, including loss of profits, goodwill, or data. Nothing in this agreement limits liability that cannot be excluded under applicable law.

Force majeure: Neither party will be liable for delays or failures to perform caused by events beyond reasonable control, including natural disasters, power outages, telecommunications failures, civil unrest, government actions, epidemics, or similar events, provided the affected party notifies the other where practicable.

Tafika may suspend or terminate your Supplier account if you breach this agreement, repeatedly fail to honour confirmed bookings, fail to respond to Property Confirmation requests, provide misleading listing information, engage in prohibited conduct, fail to pay invoices when due, or create material risk to Guests or the Platform.

Where appropriate, we will provide notice and an opportunity to remedy, unless immediate action is needed to prevent harm, fraud, or legal exposure. Upon termination, you remain responsible for honouring existing confirmed bookings and applicable refund obligations.

Each party will process personal data in accordance with applicable law. Tafika processes personal data in line with its Privacy Policy. You must handle Guest data obtained through the Platform securely and only for purposes related to fulfilling bookings, providing accommodation services, and communications permitted under this agreement. You must not sell or share Guest data with third parties for unrelated marketing without lawful basis and Guest consent.

Tafika may update this agreement periodically to reflect changes to the Platform, legal requirements, or business practices. We will notify Suppliers of material updates through the Platform or by email. Continued use of the Platform after the effective date of an update constitutes acceptance of the updated agreement, unless otherwise required by applicable law.

This agreement is governed by the laws of the Republic of Malawi. Any disputes arising from this agreement that cannot be resolved informally may be referred to the courts of Malawi, subject to applicable law.

Legal enquiries: legal@tafika.co
Supplier support: tafika.co/support
Operator: Digital Africa Limited, Malawi