Tafika Supplier Agreement

By joining Tafika as a Supplier, you agree to:

• honour confirmed bookings issued through the Tafika system;
• maintain accurate listings (prices, availability, policies, and property information);
• pay subscription invoices and any platform fees that apply to your plan; and
• provide accommodation services directly to Guests.

“Tafika” or “we” means Tafika Booking and its affiliates. “Platform” means Tafika’s website, applications, booking tools, dashboards, and related services. “Supplier” or “you” means the accommodation provider listing one or more properties on Tafika. “Guest” means a traveller who makes or attempts to make a booking via the Platform. “Booking Confirmation” means a confirmed reservation issued through the Tafika system and communicated via email, SMS, WhatsApp, or in-app notification.

Tafika provides technology services enabling Suppliers to list properties, manage availability and rates, receive reservations, communicate booking information, and access analytics and operational dashboards. Tafika is not the accommodation provider and is not responsible for the accommodation services delivered by Suppliers.

You confirm that you are authorised to list the property(ies) on the Platform and that your business operates lawfully. You are responsible for ensuring that all information listed on Tafika is accurate, complete, and kept up to date, including:

• property descriptions, photos, and amenities;
• room types and occupancy rules;
• prices, taxes, and any additional charges;
• availability and inventory; and
• house rules and Guest requirements.

When Tafika issues a Booking Confirmation, you must honour the reservation according to the listing details and the policies displayed to the Guest at the time of booking. You must provide the accommodation services directly to the Guest and handle check-in, service delivery, and any on-property matters.

You are responsible for ensuring that your staff and operations can receive and act on confirmations delivered via WhatsApp, SMS, email, and in-app notifications, as applicable.

You are responsible for defining your cancellation and no-show policies and ensuring they are clearly displayed on the Platform. You must honour the cancellation policy shown to the Guest at the time of booking, including any refund rules, penalties, or deadlines, subject to applicable law.

Tafika may offer subscription plans and paid features (including premium tools) and may issue invoices in accordance with your selected plan. Invoices are due in accordance with the payment terms stated on the invoice or within the Platform.

If invoices remain unpaid beyond the stated payment period, Tafika may suspend access to Supplier features (including listing visibility, booking management tools, analytics dashboards, or notification services) until outstanding amounts are paid.

Any platform fees applicable to your use of Tafika (such as subscription fees, add-ons, or commissions where applicable) will be described in your plan details, invoice, or separate written agreement.

Disputes regarding accommodation services, amenities, property conditions, or booking fulfilment are between the Supplier and the Guest. Tafika is not responsible for guest experiences and is not liable for disputes between Guests and Suppliers.

To the maximum extent permitted by law, Tafika will not be liable for indirect, incidental, special, or consequential losses arising from your use of the Platform. Nothing in this agreement limits liability that cannot be excluded under applicable law.

Tafika may suspend or terminate your Supplier account if you breach this agreement, repeatedly fail to honour confirmed bookings, provide misleading listing information, engage in fraudulent activity, or fail to pay invoices when due. Where appropriate, we will provide notice and an opportunity to remedy, unless immediate action is needed to prevent harm or fraud.

Each party will process personal data in accordance with applicable law. Tafika will process personal data in line with its Privacy Policy. You must handle Guest data obtained through the Platform securely and only for purposes related to fulfilling bookings and providing accommodation services.

Tafika may update this agreement periodically to reflect changes to the Platform, legal requirements, or business practices. We will notify Suppliers of material updates through the Platform or by email. Continued use of the Platform after the effective date of an update constitutes acceptance of the updated agreement.

This agreement is governed by the laws of the Republic of Malawi. For legal questions about this agreement, contact us at legal@tafika.co.