Support & Help Centre

Some properties confirm bookings manually before final approval. This helps smaller lodges and guest houses avoid overbooking while ensuring accurate availability.

After you submit your booking, the property reviews it and confirms — usually within a few hours. You'll receive updates on WhatsApp and email throughout.

Instant confirmation: You receive confirmation immediately after payment.

Property confirmation: Most properties respond within a few hours. You'll see the property's typical response time on their listing page (e.g. "Responds in ~30 minutes").

Yes. Many properties support pay-at-property (cash or card on arrival). This option is available during checkout when supported.

Pay-at-property requires a verified account and is subject to safeguards to protect properties from no-shows.

• TNM Mpamba — mobile money (push-to-pay)
• Airtel Money — mobile money
• Visa / Mastercard — debit or credit card
• Pay at property — cash or card at the hotel (where available)

Yes. Tafika uses secure booking verification, encrypted payment processing, and confirmation tokens to protect your booking. Your payment details are never stored on our servers — they're handled by verified payment providers (Stripe, etc.).

Property contact details are shared after your booking is confirmed. If you need to reach a property before booking, contact Tafika support and we'll assist.

Each property sets their own cancellation policy, which is displayed before you complete your booking. Common policies include:

• Flexible: Free cancellation up to 24 hours before check-in
• Moderate: Free cancellation up to 48 hours before check-in
• Strict: Non-refundable after confirmation

To request a change or cancellation, contact support via WhatsApp or email.

After your booking is confirmed, you can download a PDF receipt from your confirmation page. The receipt includes a QR code, booking reference, and payment details.

Yes. Properties can list for free on Tafika. The Free plan includes your listing, online booking, WhatsApp confirmations, and payment processing. You only upgrade when you need operational tools like reception management, instant bookings, or SMS notifications.

When a guest submits a booking request, you receive a notification on WhatsApp and in your dashboard. Log into your partner dashboard to approve or decline. You can also respond directly from the WhatsApp notification link.

Yes — on Tafika Pro and Enterprise plans. Walk-in bookings are created from your reception dashboard with instant confirmation, regardless of your default booking mode.

1. Sign up at tafika.co
2. Complete onboarding — add your property details, rooms, and photos
3. Submit for approval — our team reviews and activates your listing
4. Start receiving bookings

Reception tools give your front-desk team a digital workspace:

• Room board — see room status at a glance (clean, occupied, needs service)
• Check-in / check-out — one-click guest processing
• Walk-in management — create bookings on the spot
• Guest lookup — search history and booking details
• Staff roles — control who sees what

Try resetting your password from the login page. If you signed up with Google, use the "Continue with Google" option. If you're still having trouble, contact support via WhatsApp and we'll help resolve it.

Check your spam/junk folder first. WhatsApp confirmations are typically faster and more reliable. If you still need the email resent, contact support with your booking reference.

Try clearing your browser cache or switching to a different browser. Tafika works best on Chrome, Safari, Firefox, and Edge. If you're on a slow connection, the site is optimised for mobile data — try refreshing.